Booking Conditions

Capacity Numbers & Smoking
The number of people staying in the cottage of your choice may not exceed the maximum stated on the price and availability chart, this web site, the brochure and the cottage details. Exceeding this number could invalidate our liability insurance cover and is also a breach of fire regulations. Bed arrangements are in designated bedrooms only. Smoking is not allowed in bedrooms.
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Guest Details
For safety reasons we need to be informed of all our guests' names on the booking form. We ask to be notified before your arrival should any members of your party change.
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Payment Terms
Upon booking your cottage a third of the rental is payable as a deposit. The balance is payable no later than 21 days before your arrival. We prefer payment by cheque, but we also accept the major credit/debit cards. Should your booking be made less than 4 weeks prior to the start of your stay with us the total amount is payable with your booking.
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Confirmation
Upon receipt of your booking form and deposit we shall send you a written confirmation of your booking and receipt of payment.
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Pets
Dependent upon the cottage selected you may bring one usual household pet per cottage. This does not apply to Peace and Apple Cottages when rented in combination by a single party - i.e when you request that the communicating doors be opened; in that case the maximum is one for the two cottages combined.
Please note that pets attract an additional charge; please see Pets at Rosemoor for more detailed information. As a service to guests with allergies, pets are NOT accepted in First, Spring and Orchard Cottages.

Obviously, we expect you to to take care that your pet is flea-free. We must insist that you do not leave them unattended in your cottage or anywhere else in our grounds and that you keep them off the furniture and out of the bedrooms at all times. Sad experience forces us to reserve the right to charge an extra cleaning fee if these rules should appear not to have been observed.
Pets may not foul the grounds of Rosemoor. Should a fouling accident occur you are expected to remove the results without delay. We reserve the right to request removal and there are kennels at Walwyn's Castle out of earshot of Rosemoor - in case of annoyance.

All of the above applies equally when your pet is kept in your car, or kept outside your cottage.
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Damage
We ask that care is taken with the property; both the cottage you rent and anything else on the premises. If accidental damage of a minor nature should occur you will not normally be charged, but you will be liable for damages which cannot be so classified. You are expected to notify us immediately of any damage - however minor - as soon as it occurs.
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Cleaning
We take pride in providing you with scrupulously clean holiday accommodation. In return we expect you to leave the property in a clean and tidy condition on departure; not too dissimilar from the condition you found it in upon arrival. We reserve the right to refuse future bookings from guests who leave their cottage in an unacceptable condition. A charge may be made for any extra cleaning required (over and above reasonable efforts normally required for the property you rent). Your signing our booking form or sending in a completed online reservation form indicates your express agreement to be liable for any such charge.
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Disclaimer
Legally binding bookings can only be made after your having obtained sufficient information from us as to availability of the selected unit. We will not accept any legal commitment of any sort with respect to bookings which have not been so made. A printed availability chart or the availability chart posted on this website will not be deemed to be sufficient information per se.

A booking will only be regarded as a firm booking by us if and when we have received the deposit required, or the authorization to collect payment of the deposit required.
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Cancellation
Once made, a holiday booking constitutes a legally binding contract. Should you later cancel your booking with us, this means you will be held liable for the full cost of your cancelled holiday, unless and until we are able to obtain a substitute booking.

If, once you have notified us of your cancellation, we do succeed in obtaining a substitute booking at the same rental, if you had not yet paid the full rental, you will be repaid what you had paid less 20% of the total rental; if you had paid the full rental, 80% of it will be repaid to you.

If we only succeed in obtaining a substitute booking at a reduced rental you will be repaid along the same lines as above, however, from any sum to be so repaid to you shall be subtracted the shortfall between the full rental and the substitute sum paid. We will make all reasonable efforts to obtain a substitute booking but cannot undertake to place any additional advertising.

We strongly recommend you take out cancellation insurance to cover losses should you have to cancel your booking with us. With our confirmation of your booking you will receive an application form for holiday cancellation insurance which you may wish to use. Alternatively, you are of course free to use the services of any other insurer, or not to use any, should you so decide.
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